General Description:
To assist and guide patients and customers through their retail experience, while accurately and efficiently processing transactions in accordance with all rules and regulations put forth by In Good Health and the Cannabis Control Commission.
Customer Service Responsibilities:
โข Display outstanding customer service while accurately and efficiently processing transactions
โข Exhibit patience and exceptional listening skills
โข Maintain high ethical standards and professionalism
โข Must display strong verbal communication skills
โข Handle customer complaints and problems in a professional and appropriate manner and seek assistance from Manager on Duty when necessary
Job Knowledge Responsibilities:
โข Must maintain current knowledge of cannabis industry and adhere to all policies and regulations put forth by the Cannabis Control Commission
โข Must maintain knowledge of all products for sale in the dispensary, including but not limited to cannabis strains, infused products, concentrates, vaporizers, and accessories
โข Must maintain knowledge of all current programs, pricing and deals
Transactional/Cash Handling Responsibilities:
โข Double check all Adult Use identification cards to ensure they are not expired and at least 21 years of age
โข Double check all Medical patient identification cards to ensure they are active
โข Accurately process transactions by using barcode scanner, computer-based POS system, debit machine and cash drawer, assuring all clients leave with correct change and receipts
โข Ensure transactions are being completed under the correct patient profile in POS system (Medical only)
โข Ensure all products being sold are correctly labeled
โข Accurately count cash and provide appropriate change to clients when necessary
โข Accurately process debit transactions
โข Maintain organization of cash, coins and debit receipts in register
Inventory and Stocking Responsibilities:
โข Accurately stock inventory, following In Good Healthโs inventory control procedures
โข Count inventory and confirm amounts when new products arrive to Retail
โข Fill out Chain of Custody sheets after inventory counts are confirmed
โข Keep inventory in vault organized and accurately labeled
โข Participate in and help with coordination of regular inventory checks when asked
โข Accurately document any damaged or returned products in the Retail Destruction Log Book
Other Responsibilities:
โข Ability to multi-task and prioritize in a fast paced environment
โข Keep work space organized and all counters clear of clutter throughout shift
โข Schedule flexibility to work weekends, evenings and holidays when needed
โข Adhere to company dress code and uphold personal hygiene to ensure safe interactions with patients and products
โข Fill all time during scheduled shifts with productive, useful activity, including cleaning, stocking, researching, organizing or completing any other tasks to contribute to company success
โข Treat all individuals with respect, including customers, patients, co-workers, supervisors, department directors and anyone else who may be encountered during working hours
โข All other job duties as assigned
Additional Job Requirements:
โข Must be at least 21 years of age to apply
โข Must successfully pass extensive background check
โข Must be able to lift bins weighing up to 25lbs
โข Retail experience is not required but always preferred