Duties to Include:

• Prepare for a harvest or check for any listed procedures or tasks
• Clean all equipment creating a clean and safe environment for plants and coworkers alike
• Keep accurate labels and weights throughout the day and throughout every different process and procedure
• Check humidity levels and inventory
• Dispose of all plant waste and cleaning up work stations and areas
• Clean Flower Rooms and any other areas as needed
• All other duties as needed or listed in procedures

Daily Routine:

• Check with manager/ assignment board for daily tasks
• Clean all equipment and prepare for harvest or any other daily task
• Begin the harvest or other tasks listed
• Harvests are done as a team (two or more employees), no one man may harvest on their own
• Plants are removed, labels are scanned, the plant is weighed and said weight is input into METRC before they are hung and transported back to the room were the second team will start the defanning process
• Once the second team arrives they will transport these harvested plants back to the Trim Room where they will begin the defanning process
• The Harvest team must clean all waste and plant materials from the room after the harvest is completed. Making sure to sweep the hallway from the Flower Room all the way back to the Trim Room
• Once back in the room, colas can be taken, the weight is recorded and marked in the correct location in Harvest Log
• Once all plants have been defanned, cleaning up will begin. Clean surface tops first. Working from top to bottom finishing by cleaning up all fan leaves and collecting, weighing them and recording them in the Harvest
• Log in their correct location
• The plant waste will all be collected after their weights have been recorded in the Harvest Log and they will be moved to the Destruction Room where someone will begin the process of destroying all plant waste from that day and any plant waste from the Grow Team. While all other employees will continue to clean all equipment used throughout the day
• Cleaning task include but are not limited to: Whipping down counters, the scale, buckets, any trimming utensils, and sweeping and mopping up areas
• Before clocking out check with your manager for any remaining duties/tasks to be completed
• Mandatory later evenings may arise due to uncompleted tasks or a heavy work load.

Attire:

Navy Blue scrubs top and bottom. Sneakers or boots for work wear only. Along with everyday attire the Trim Team is required to wear extra protection to not affect the product. White suits, Booties, Protective hair garments and gloves must be worn.

All members of the Trim Team are responsible for all aspects of the job. We leave only after a harvest is fully completed.

Customer Service Representative Summary:

Schedule: Monday-Friday 9AM – 5:00PM
If the 13th of the month falls on a weekend, you will be asked to assist your team on that day.

Through phone, chat, email, and other inbound communication channels – help people find real-time solutions to questions about In Good Health. This is a customer service role, and we are seeking a candidate who has a natural inclination to help other people. Familiar with technology. The ability to stay organized. Handle the multitude of channels by which Good Health connects with patients and customers alike. But most importantly, work as a member of a team to accomplish goals.

Roles and Responsibilities:

Main Phone Line

• Answer the phone to In Good Health’s main phone line. Listen, understand, and handle inquiries. Take messages and direct calls.
• Oversee voicemails and ensure inquiries are handled in a timely manner.
• Customer Service Log
• Fill out the Customer Service Log and direct issues to retail dispensary managers when necessary.
• Track issues in the log and ensure they are followed through until resolution.

Build Customer/Patient Orders

• Trained in all the facets of budtending. For all 6 retail licenses, help customers build orders for pickup in the point-of-sale system over phone and chat.
• Listen, understand, and guide the patient/customer to products that are tailored to their specific needs.
• Be educated in cannabis products, effects, dosage, delivery methods, and other “cannabis 101” information.
• Articulate current product deals, offers, and events.
• Answer customer questions about online orders, availability of product, obtaining and/or renewing a medical marijuana card.

ECommerce Chat

• Oversee chat function on the In Good Health website. Help customers with questions, issues, and building orders for pickup.

Google Reviews

• Respond to Google reviews for all licenses in a timely manner.

Consultation Room

• Oversee the Consultation Room. Have one-on-one private consultations with medical patients when the situation requires.

Health Insurance Portability and Accountability Act (HIPAA)

• Ensure patient information is protected under HIPAA best policies and guidelines.

Hours:
Monday through Friday 7:00 am – 3:30 pm. Overtime mandatory on an as needed basis.

Attire:
Navy blue or black scrubs top and bottom. Sneakers or boots for work wear only.

Duties to include:

• Weighing and packaging of bulk flower
• Grinding of marijuana for pre-rolled joints
• Running Futurola knock box to produce pre-rolled joints
• Packing, twisting and tubing pre-rolled joints
• Labeling of all drams and tubes
• All other duties as needed or listed in procedures

Daily outline is as followed:

• Check with manager/ assignment board for daily tasks
• Set up work station with appropriate tools to complete daily tasks
• Complete daily tasks
• If completed before daily cleaning begins check with manager for further duties/tasks
• Begin cleaning task which include but, are not limited to sweeping and mopping wiping down counters, scales buckets, other work utensils and surfaces

Essential Duties and Responsibilities:

• Coordinate regularly scheduled inventory audits and ensure they are done accurately and recorded appropriately
• Receiving deliveries from In Good Health Production and Existing Marijuana Establishments into Leaf Logix and METRC
•  Building product catalogs, managing inventory integration with Metrc and Leaf Logix
• Ensuring all product availability and testing results are accurately reflected in the store and online menus
• Coordinating inventory levels of current stock in real-time and replenishing inventory when necessary
• Monitoring product expiration dates
• Maintaining a clean and organized workspace
• Work collaboratively with the Retail Services Team to educate staff on new product offerings
• Maintains a positive work environment that is conducive to trust and respect
• All other duties as needed

Education and/or Work Experience Requirements:

• High school diploma or general education degree (GED); or six months related experience and/or training; or equivalent combination of education and experience
• Familiarity with industry inventory systems, such as Leaf Logix, METRC, Leafly, Dutchie, etc.
• Working knowledge of Microsoft Office
• 1 year experience in the cannabis industry
• Must be 21 years old and pass the criminal background check
• Excellent oral and written communication skills
• Proficient computing skills
• Innate desire to achieve success and a work ethic to match
• Ability to critically think and problem solve without direction
• High level of integrity

To assist and guide patients and customers through their retail experience, while accurately and efficiently processing transactions in accordance with all rules and regulations put forth by In Good Health and the Cannabis Control Commission. Schedule flexibility to work weekends, evenings and holidays when needed.

Customer Service Responsibilities:

• Display outstanding customer service while accurately and efficiently processing transactions
• Exhibit patience and exceptional listening skills
• Maintain high ethical standards and professionalism
• Must display strong verbal communication skills
• Handle customer complaints and problems in a professional and appropriate manner

Job Knowledge Responsibilities:

• Must maintain current knowledge of cannabis industry and adhere to all policies and regulations put forth by the Cannabis Control Commission
• Must maintain knowledge of all products for sale in the dispensary, including but not limited to cannabis strains, infused products, concentrates, vaporizers, and accessories
• Must maintain knowledge of all current programs, pricing and deals

Transactional/Cash Handling Responsibilities:

• Double check all Adult Use identification cards to ensure they are not expired and at least 21 years of age
• Double check all Medical patient identification cards to ensure they are active
• Accurately process transactions by using barcode scanner, computer-based POS system, debit machine and cash drawer, assuring all clients leave with correct change and receipts
• Ensure transactions are being completed under the correct patient profile in POS system (Medical only)
• Ensure all products being sold are correctly labeled
• Accurately count cash and provide appropriate change to clients when necessary
• Accurately process debit transactions
• Maintain organization of cash, coins and debit receipts in register

Other Responsibilities:

• Ability to multi-task and prioritize in a fast paced environment
• Keep work space organized and all counters clear of clutter throughout shift
• Schedule flexibility to work weekends, evenings and holidays when needed
• Adhere to company dress code and uphold personal hygiene to ensure safe interactions with patients and products
• Fill all time during scheduled shifts with productive, useful activity
• Treat all individuals with respect
•  All other job duties as assigned

Additional Job Requirements:

• Must be at least 21 years of age to apply
• Must successfully pass extensive background check
• Must be able to lift bins weighing up to 25lbs
• Retail experience is not required but always preferred